Travel firms warned over summer holiday refunds

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Travel companies have been warned they must be ready to refund consumers if foreign holidays are cancelled by the coronavirus pandemic this summer.

The Competition and Markets Authority said it had reminded package holiday firms of their legal obligations.

In 2020, cancelled trips resulted in 23,000 complaints to the competition watchdog.

The CMA said it had taken action against five big firms, which had now refunded a total of £200m.

These included Tui, which the watchdog said had now formally committed to giving clearer information about refunds upfront.

The others were Teletext Holidays, LoveHolidays, Lastminute.com and Virgin Holidays.

Travel companies have been warned they must be ready to refund consumers if foreign holidays are cancelled by the coronavirus pandemic this summer.

The Competition and Markets Authority said it had reminded package holiday firms of their legal obligations.

In 2020, cancelled trips resulted in 23,000 complaints to the competition watchdog.

The CMA said it had taken action against five big firms, which had now refunded a total of £200m.

These included Tui, which the watchdog said had now formally committed to giving clearer information about refunds upfront.

The others were Teletext Holidays, LoveHolidays, Lastminute.com and Virgin Holidays.

Agencies
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