UAE launches AI-powered chatbot for government services

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The UAE has launched the U-Ask platform, a unified AI-powered chatbot for government services, the Emirates News Agency reported on Tuesday.

The platform, which employs generative AI technology, enables users to access information about government services in Arabic and English, such as service requirements, relevant information based on their preferences, and direct links for applications.

Ohood bint Khalfan Al Roumi, the minister of state for government development, said the chatbot platform was part of the UAE government’s digital efforts, which include integrating and coordinating projects and enhancing system efficiency.

Mohamed bin Taliah, the chief of government services, said that the body and the platform would serve different groups and sectors both inside and outside the country.

The platform is designed to handle a wide range of inquiries and requests, from basic information to more complex service requirements. It also provides comprehensive answers, including basic information and ways to apply for services.

It was developed in partnership with Microsoft and PwC Middle East, and can deliver personalized recommendations and suggestions based on the preferences and previous interactions of users.

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